• Responder Overview
  • Login to Responder Explorer and ArcMap
  • Login to Web Browser
  • Responder Explorer Tools
    • Find Incident for Customer
    • Select Regions
    • Generate Customer Report
      • Running the Customer List Report
      • Running the Planned Work Report
      • Running the Customer Count by Feeder Report
      • Running the Customer Outages Report
  • Responder Toolbar in ArcMap
    • Create Fault
    • Create Switching Operation
    • Create Non-Electric Incident
    • Create Hazard
    • Create Tag
    • Show Single Responder Feature
    • Show Multiple Responder Features
    • Edit Incident in ArcMap
    • Edit Tag
    • Zoom to Incident Extent
    • Responder Weather Integration
    • Place Jumper in ArcMap
    • Remove Jumper in ArcMap
    • Build TroubleMaker Database
    • Responder Trace Tools
    • Add Close/Open Operations
    • System Switch State
    • Toggle Layer Cache
  • Create Incident
    • Customer Call
    • Location Call
    • Create Fault
    • Create Non-Electric Incident
    • Create Hazard
    • Save As New Incident
  • Manage Incidents
    • Incident Filters
    • Find Incidents
    • Find Incident for Customer
    • Edit Incident in ArcMap
    • Edit Incident in Responder Explorer
      • Incident Details
      • Confirm Incident Device
      • Add Fault to Incident
      • Add Hazard to Incident
      • Add Location Feature to Incident
      • Add Switching Operation
      • Consolidate Incidents
      • Select Affected Customers
      • Step Down
      • Manage Incident
      • Cancel Incident
      • View in ArcMap
      • Find/Add Downstream Subsource
    • Use As Incident Address
    • Reprocess Devices
    • Incident Management - General Information
      • Partial Phase Operation
      • Switching Operation
      • Incident Management and Probable Status
      • Responder Phase Swap
      • Responder Multifeeds
      • Open Delta Transformer Support
      • One Device Part of Multiple Incidents
  • Dispatcher Tasks and Tools
    • Responder Explorer
    • Prediction
    • Auto Change
    • Alerts
    • Sample Outage Symbology
    • Map Viewer
  • Edit Features and Hazards
    • Electric Devices
      • Edit Electric Device
      • Correct Phase/Time
      • Add Hazard on Incident Device
      • Move Fault Upstream
      • Change Fault Device
      • Cancel Incident Device
      • Confirm Incident Device
      • Unconfirm Incident Device
      • View in ArcMap
    • Non-Electric Devices
      • Edit Non-Electric Device
      • Change Location Feature
      • Cancel Incident Device
      • Confirm Incident Device
      • Unconfirm Incident Device
      • View in ArcMap
    • Jumpers
      • Place Jumper
      • Remove Jumper
    • Hazards
      • Edit Hazard
      • Add Fault to Hazard
      • Change Hazard
      • Secure Hazard/Unsecure Hazard
      • View in ArcMap
    • Manage Devices
      • Devices Tab
      • Devices Filters
      • Show in Incident Grid
      • View in ArcMap
  • Crews
    • Create Crew
    • Create Multiple Crews
    • Edit Crew
    • Delete Crew
    • Add Crew Members and Trucks
    • Edit Crew Members and Trucks
    • Assign Crew
    • Edit Crew Status/Time
    • Change Crew Status
    • Make Lead Crew
    • Unassign Crew
  • Calls
    • Calls Tab
    • Call Filters
    • Analyze Call(s)
    • Show in Incident Grid
    • Edit Call
    • Delete Callback
    • Customer Callbacks
    • Callback Status
  • Manage Regions
    • Select Regions
    • Dispatchers Tab
    • Selected Regions Tab
    • Region Assignment
    • Restoration Estimates
  • Manage Tags
    • Create Tag
    • Edit Tag
  • Switching and Restoration Orders
    • Sample Work Flow
    • Switch Order Requests
      • Create a Request
    • Switch Orders
      • Switching Order Editor
        • Main Menu
        • Tasks
        • Devices
        • Snippets
        • Requests
        • Switching Order Tasks
        • Switching Order Details
      • Switching Order Library
      • Create Switching Order
      • Edit Switching/Restoration Order
      • Add Tasks
      • Add Close/Open Operations
      • Insert Switching Order
      • Add Requests
      • Assign to Selected Incident
      • Unassign Switching Order
      • Approval Process
      • Schedule Order
      • Execute Switching/Restoration Order
      • Switching/Restoration Order Report
      • Delete Switching/Restoration Order
    • Restoration Orders
      • Switching Order Editor
        • Main Menu
        • Tasks
        • Devices
        • Snippets
        • Requests
        • Switching Order Tasks
        • Switching Order Details
      • Create Restoration Order
      • Edit Switching/Restoration Order
      • Add Tasks
      • Add Requests
      • Schedule Order
      • Execute Switching/Restoration Order
      • Switching/Restoration Order Report
      • Delete Switching/Restoration Order
  • Restore or Complete
    • Restore Device
    • Complete Hazard
    • Complete Incident
    • Close Incident
    • Manage Incident
    • Change Normal State
  • Responder Reports
    • Incident Report
    • Customer Outages Report
    • Call History Report
    • Generate Customer Report
    • Dashboard
    • Government Dashboard
  • Responder Mobile
    • Send Incident to Field
    • Take Control of Mobile Incident
    • Give Back Control of Mobile Incident
  • Archive Explorer
    • Archive Explorer Tools
    • Incidents Tab
      • Filter Data
      • Search
      • Edit Archived Incident
      • Edit Electric Feature Operations
      • Edit Hazards
      • Edit Jumpers
      • Edit Location Feature
      • Edit Loadpoints
      • Edit Call
      • Edit Crew Assignments
      • Edit Restoration/Switching Order
      • Delete Archived Incident
      • Restoration/Switching Order Report
    • Tags and Grounds Tab
      • Filter Data
      • Search
      • Edit Tags and Grounds
    • Reports Tab
      • Reliability Reports
  • Troubleshooting Responder
    • Responder Explorer
      • "Access to Message Queuing system is denied" error when trying to launch Responder Explorer
      • "Application has generated an exception that could not be handled" error when trying to launch Responder Explorer
      • "Error creating DataManager, Cannot connect to the Responder middle-tier server" error when trying to launch Responder Explorer
      • Error occurs when attempting any device operation
      • Facility IDs are missing from the switching order Add Step dialog
      • Display errors appearing in Windows 7 Aero theme
      • "The file exists" error appears when attempting to access an incident report in Responder Explorer
      • One user can no longer print incident reports from a particular machine
      • "Remote object is not available" error on call entry or as a pop up message box in Responder Explorer
      • "Unauthorized Edit" message
      • "User Not Found" error prevents Responder from opening
      • Why am I prompted to browse to an executable after clicking the Open Responder Explorer button?
      • Why has Responder performance slowed?
      • Communication Warning
    • Web Application
      • Can't view web pages, error is displayed
      • DataSetConfig.cache is denied access when launching Responder web browser
      • Error Occurs when attempting any device operation
      • Error occurs when attempting to access the Responder web browser
      • Errors Opening Responder Web
      • "HTTP 404 – File Not Found" error when accessing a Windows Server 2003 browser
      • "Object reference not set to an instance of an object error" page when opening the Responder web page and/or attempting to view the web reports (when using Oracle databases)
      • "Remote computer is not available" error when trying to perform call entry via the web
      • The web reports page is blank
      • Web pages show the HTML source, not the properly rendered page
      • Why is the Previous History window blank?
    • ArcMap
      • IExplorerServices error when trying to place an incident manually
      • "No App" error appears when starting ArcMap after upgrading Responder to 9.1.2 SP1
      • "Object reference not set to an instance of an object" when logging into ArcMap
      • Responder Explorer button in ArcMap is disabled
      • Unable to create a manual incident on a feature or add a feature as a fault device to an incident
      • Unable to select a feature for conductor switching steps (Place Ground, Remove Ground, Place Cut, Remove Cut) and snapping doesn’t work
      • Unable to select a feature for device switching steps (Open, Close, Place Tag, Remove Tag) and snapping doesn’t work
      • Unable to select a feature for user defined switching steps (User Defined, Perform Repairs, Verify Open, Verify De-Energized) and snapping doesn’t work
      • "Unauthorized Edit" message
      • When creating incidents, all Rx tables are updating correctly, but symbology is not displayed on the map
• Responder Web Browser
  • Login to Web Browser
  • Responder User Roles
  • Dashboard
    • Government Dashboard
  • Customer Service
    • Customer Call
    • Location Call
    • Customer Callbacks
    • Callback Status
    • Open Calls
  • Map Viewer
    • Toolbar
    • Map Display
    • Attribute Viewer
    • Attribute Details
    • Map Viewer Tab
  • Dispatchers
    • Region Assignment
    • Prediction
    • Auto Change
    • Restoration Estimates
  • Switch Order Requests
    • Create a Request
    • Assign Switch Orders
  • Reports
    • Reliability Reports
  • Administration
    • Users
    • Roles
    • Tasks
    • Operations
    • Access
  • Settings
  • Troubleshooting
    • Errors Opening Responder Web
    • Error occurs when attempting to access the Responder web browser
• Archive Explorer
  • Archive Explorer Tools
  • Incidents Tab
    • Filter Data
    • Search
    • Edit Archived Incident
    • Edit Electric Feature Operations
    • Edit Hazards
    • Edit Jumpers
    • Edit Location Feature
    • Edit Loadpoints
    • Edit Call
    • Edit Crew Assignments
    • Edit Restoration/Switching Order
    • Delete Archived Incident
    • Restoration/Switching Order Report
  • Tags and Grounds Tab
    • Filter Data
    • Search
    • Edit Tags and Grounds
  • Reports Tab
    • Reliability Reports