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Version: 10.2.1c and 10.2.1c SP3

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Available in Responder Explorer.

The Find Incident For Customer button allows you to locate a specific customer and determine whether an incident exists for that client.

1. Click Find Incident For Customer on the Responder Toolbar in Responder Explorer.

2. Enter search criteria.
3. Click OK. Found records appear in a separate window. This list includes all customer records that fit the criteria, whether incidents exist or not.
   
   
4. Double-click the customer row to open the corresponding incident in Responder Explorer (if an incident exists for that customer.)
   Note: If the customer resides at a multi-customer load point (e.g., apartment building), the incident will be identified in the search, regardless of whether that specific customer has been selected as out.

If no incidents exist for the customer, the following message appears in the bottom left corner of the Select a Customer window:

 

 

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