Open Calls

You can view customers/calls that have been submitted and are currently open/active in the system by selecting the Open Calls option from the Customer Service menu.

When initially opening Open Calls, only those calls recorded by the user currently logged into Responder Web appear.

Click the Show All Calls button to view every submitted call that is open/active. You can return to your view by clicking Show My Calls.

The columns of the Open Calls page (with the exception of the Remarks column) can be sorted in ascending/descending order by clicking the heading of each column.

You can configure this list to not include restored calls or loadpoints related to those calls. See the Configuration Guide for more information.

In addition, you can submit an additional call for a customer that has called previously by clicking Select. This opens a page similar to the Customer Call form on which you can record customer information.