Available in Responder Explorer.
You can remove jumpers associated with an incident on the Incidents tab.
| Quick Steps |
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Remove Jumper
- Right-click jumper.
- Select Remove Jumper.
- Click Yes.
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- Right-click a jumper and select Remove Jumper(s). A confirmation message appears.
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You can also select multiple jumpers to remove by holding down CTRL as you click them. |
- Click Yes to remove the jumper from the incident.
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Removing a jumper indicates that the jumper was removed in the field (at the current time). To indicate a jumper never existed in the field, cancel the incident to which the jumper is assigned. For example:
Scenario A:
- An outage occurs at 10:00 PM.
- A jumper is placed to temporarily restore power to the loadpoints in Responder Explorer at 11:00 PM.
Current time of outage: 1 hour.
- The crew repairs the outage at 1:00 AM, and the dispatcher restores the incident in Responder Explorer at 1:00 AM.
- The jumper is 'removed' at 1:00 AM in the field and in Responder Explorer.
Total time of outage: 1 hour.
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A removed jumper is archived. In addition, if you close an incident with an existing jumper, the effect on the jumper is the same as a 'removal' of the jumper at the time of close. |
Scenario B:
- An outage occurs at 10:00 PM.
- A jumper is placed accidentally in Responder Explorer at 11:00 PM.
Current time of outage: 1 hour.
- The jumper is 'canceled' at 1:00 AM, because the crew indicated they did not use a jumper. The loadpoints revert to having an outage at the original outage time.
- The crew repairs the outage, and the dispatcher restores the incident in Responder Explorer at 1:00 AM.
Total time of outage: 3 hours.
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Jumpers that are part of a canceled incident are not archived (unless all canceled incidents are archived as configured by your administrator). |
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