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Version: 10.2.1c and 10.2.1c SP3

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The Generate Reports tool allows you to create various types of customer reports independent of an incident. You can display a list of customers that currently have outages on the system.

1. In Responder Explorer, click Generate Reports .  The Reports window opens.

   

2. Select a Report Type of Customer Outages.
3. Select the Output type:
   
   • Excel: Creates an Excel spreadsheet (.xls).
     Note: If you select Excel and are creating multiple reports, you must close the previous report (or save it with another file name) before creating another.
   • Browser: Creates an HTML page.
4. Click Generate to create the report.
   

   You can also run this report by selecting an incident, right-clicking, and choosing Customer Outages Report. The report opens in a web browser with customers that are experiencing an outage for that incident.

   

 

 

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