Responder Overview

Responder is a GIS hosted, distributed Outage Management System (OMS). Responder focuses on providing the most valuable information to the right people for storm restoration as well as during daily operations, allowing them to make informed decisions. Its user-friendly interface and intuitive menus allow dispatchers to perform their tasks quickly and efficiently, thus restoring power as fast as possible and making concise choices on where to dispatch crews for maximum impact based on both geographical and tabular data.

Warnings:

ArcMap: Responder does not support two or more instances of ArcMap running on the same machine with Responder.

Responder Explorer: Ensure your user name has the proper permissions set before opening Responder Explorer. Your Administrator can set permissions using the Responder web application.

Responder consists of four different components: Responder web browser, Responder Explorer, ArcMap tools, and Archive Explorer.

Responder Web Browser

The Responder Web Browser may be used by a number of different people. The functionality available in the web browser depends on the roles assigned to the user. For example, an Administrator will use the web browser to add users and assign roles. A customer service representative will access the Customer Service section to log customer calls and monitor callbacks.

Responder Explorer

Dispatchers use Responder Explorer to view and manage incidents, calls and incident devices. A Dispatcher may also create crews and assign them to specific incidents.

ArcMap Tools

A Dispatcher can view the extent of an incident in ArcMap or create incidents using a number of ArcMap Tools on the Responder toolbar.

Archive Explorer

Responder allows you to build an archive of incidents along with the customer calls, tags, crew activity and incident resolution. You may view and edit this archived information using Archive Explorer.

Licensing: Responder requires an ArcFM, Designer or ArcFM Viewer license in addition to a Responder license. Note that if you have an ArcFM Viewer license, you will not be able to edit the geodatabase. Select the appropriate license in the Desktop Administrator. Choose Responder Dispatcher to use an ArcFM Viewer license along with Responder. Select ArcFM or Designer to enable editing of the geodatabase. If you have a valid Responder license on the license server when ArcFM or Designer are selected in the Desktop Administrator, the Responder tools will be enabled.

Section Contents

Responder Toolbars

Responder Explorer

ArcMap

Create Incident

Manage Incidents

Dispatcher Tasks and Tools

Edit Features/Hazards

Crews

Manage Calls and Callbacks

Manage Regions

Manage Tags

Switching and Restoration Orders

Restore or Complete

Reports

Responder Mobile Tools

Smart Operations Solution

Archive Explorer

Troubleshooting

This product includes software developed by the Apache Software Foundation.