Manage Incidents

Once an incident has been created a dispatcher may view and edit it and/or add features to it using ArcMap or Responder Explorer. A customer service representative no longer has access to edit an incident once it has been submitted. A dispatcher can select an incident for editing either in ArcMap or in Responder Explorer. Regardless of where the incident is selected, the incident is always edited in Responder Explorer.

The Incidents tab displays all of the open incidents. Critical incidents are highlighted in yellow. To the left of every incident row is a plus (+) sign. Click the plus sign to expand the contents of the incident. The expanded contents includes information about the device and crew assignments, if any. The Incidents tab in Responder Explorer may display three types of incidents:

Customer Outages: These are outages on electric devices and include devices that are connected to the network (e.g., service points, fuses, transformers, and switches).
Location Feature Outages: These are outages on non-electric devices and include any devices that are not connected to the network (e.g., poles, streetlights).
Cuts: These incidents always occur on electric lines. It may indicate a downed power line.

The Incidents tab displays a number of columns for each incident, crew, device, etc. These columns represent fields in the Responder tables. These tables and their fields are described in the configuration guide (Responder > Data Preparation section).

The plus/minus buttons at the top-left corner of the tab allow you to easily expand (+) all displayed incidents in the grid or collapse them (-).

This section discusses how to filter the Incident tab or use the Find Incident tool to locate the incident you want to edit. It also discusses how to edit the selected incident using the Edit Incident dialog or by adding various types of feature to it.

Incident Details

Confirm

Add Fault

Add Hazard

Add Location Feature

Add Switching Operation

Consolidate

Select Affected Customers

Step Down (predicted incidents only)

Manage Incident

Cancel

View in ArcMap

Find/Add Downstream Subsource (Extended Feeder Manager)

Use As Incident Address

Incident Management - General Information

The following pages discuss how incidents are managed in specific situations.