Manage Incident

Available in Responder Explorer.

Specific tasks must be performed before an incident may be closed. You may perform these tasks individually by right-clicking either the assigned crew or the incident device or you can use the Manage Incident tool.

Quick Steps

Manage Incident

Right-click incident.
Select Manage.
Click Execute All.
OR
Select task.
Click Execute.

Right-click an incident and select Manage.
The Manage Incident dialog displays the tasks that must be performed before the incident can be closed. A green check indicates the task has been performed.
Select a task and click Execute. If the task you selected requires that another task be performed first, it may be executed as well. For example, if you select Restore Incident Devices, the Confirm Incident Devices task will automatically be executed first.
You may simply click Execute All to execute all of the tasks listed that haven't yet been performed.
Click the Reload button to refresh the list of tasks. At times, executing one task may create another. The Reload button will add new tasks to the list if they exist.
Click Close to dismiss this dialog.

While a crew may be assigned to multiple incidents, it may be dispatched to only one incident at a time. If you attempt to change the status of a crew that has been dispatched on another incident, you will get an error message. The crew can be dispatched to another incident when it has finished work on the first one (Status = Completed).

If all of the preceding tasks have not been performed (i.e., power has not been restored and customers are still assigned to the incident), you will receive a message similar to the one below. The incident will not be completed.

Smart Operations Solution: If you use the Execute All tool, you may receive a message indicating that a task cannot be completed because of a pending operation. Give the operation a moment to complete before using the Execute All tool again. Pending operations appear on the Pending Operations tab in Responder Explorer.