Version: 10.1

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This section covers resolutions to potential troubleshooting items that may arise in ArcMap when using Responder.

IExplorerServices error when trying to place an incident manually

"No App" error appears when starting ArcMap after upgrading Responder to 9.1.2 SP1

"Object reference not set to an instance of an object" when logging into ArcMap

Responder Explorer button in ArcMap is disabled

Unable to create a manual incident on a feature or add a feature as a fault device to an incident

Unable to select a feature for conductor switching steps (Place Ground, Remove Ground, Place Cut, Remove Cut) and snapping doesn’t work

Unable to select a feature for device switching steps (Open, Close, Place Tag, Remove Tag) and snapping doesn’t work

Unable to select a feature for user defined switching steps (User Defined, Perform Repairs, Verify Open, Verify De-Energized) and snapping doesn’t work

"Unauthorized Edit" message

When creating incidents, all Rx tables are updating correctly, but symbology is not displayed on the map

 

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