There are several issues that can prevent Responder from receiving OASyS events, even when it has a connection to OASyS. The following steps walk you though locating the cause. Follow each troubleshooting step until you find the solution.

1. Ensure the Correct User Is Running the SmartgridListener Service

   If you are receiving events on the Responder Server through the SmartgridListener service, ensure that the RxApp user is running the service. This is also the user that was used to install certificates on the Responder Server. Follow the instructions on the Change SmartgridListener Service Login User page to ensure this login is set up properly on the Responder Server.

    

2. Recreate the dnaUser

   Unfortunately, users created in OASyS seem to expire after two months. The best way to ensure that the dnaUser user is going to work is to delete the user and recreate it on the OASyS server.

   Delete User

   On the OASyS machine select Start Menu > All Programs > Telvent > OASyS DNA SCADA Suite > Network Management Console. Select Private OASyS DNA Users in the left-side window. On the right side, right-click dnaUser and select Delete.

   Create User

   If you change the user name or password, you will need to update the Miner.Smartgrid.ListenerService.exe.config file (see Configure Smart Grid Listener Service).

3. Review the SmartgridListener Configuration File

   This step requires that you verify the settings in Miner.Smartgrid.ListenerService.exe.config. This file is configured as part of the Responder configuration for use with the Smart Operations Solution (Configure Smart Grid Listener Service) and is installed on the Responder Server. Verify that the following parameters are set properly.

   Ensure the following parameter points to the OASyS server. Replace [Name] with the name of your OASyS server.

          <add key="hostName" value="[Name]"/>
   

   The following parameters must contain the user name/password set during the Create dnaUser step.

       <add key="user" value="dnaUser"/>
           <add key="password" value="dnaUser"/>