Using Responder
Troubleshooting: "Remote computer is not available" error when trying to perform call entry via the web

Version: 10.1

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Problem: The WebRemoting.config file may be pointed to the wrong web server machine name.

Fix: On the Responder web server, follow the procedures below:

  1. Browse to and open WebRemoting.config, which is located: Inetpub\wwwroot\Responder\.

  2. Look for the following line toward the bottom of the file (see example below):

    <channel type="Miner.Responder.Shared.Channels.MSMQ.MSMQChannel, Miner.Responder.Shared" ComputerName="." />

  3. Enter the name of the Responder web server in the ComputerName attribute.

  4. IIS must be restarted in order for the changes to take effect. Also ensure at DataServices.exe is running.

 

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