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Troubleshooting: Why is the Previous History window blank?

Version: 10.1

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This information taken from: http://support.microsoft.com/default.aspx?scid=KB;EN-US;q281679

If you click the Previous Calls History or Previous Incidents History button on the Responder web form, the Internet Explorer window may display but appear blank. There are a number of reasons this could occur including corrupted registry keys and/or damaged .dll files.

To resolve this issue in Internet Explorer, follow these steps:

  1. Quit all programs that are running.

  2. Click Start, and then click Run.

  3. Type regsvr32 urlmon.dll, and then click OK.

  4. When you receive the "DllRegisterServer in urlmon.dll succeeded" message, click OK.

If this does not resolve the problem, repeat steps 2 through 4 for each of the following files (in step 3, replace Urlmon.dll with each of the file names below):

Windows XP and Windows 2000 only

Restart the computer to enable the changes to take effect.

If the problem is still not resolved, verify that the following registry values are present and correct:

HKLM\SOFTWARE\Classes\Interface\{00020400-0000-0000-C000-000000000046}
Name: (Default)
Value: Idispatch

HKLM\SOFTWARE\Classes\Interface\{00020400-0000-0000-C000-000000000046}\ProxyStubClsid
Name: (Default)
Value: {00020420-0000-0000-C000-000000000046}

HKLM\SOFTWARE\Classes\Interface\{00020400-0000-0000-C000-000000000046}\ProxyStubClsid32
Name: (Default)
Value: {00020420-0000-0000-C000-000000000046}

If the problem is still not resolved, reinstall Internet Explorer. If you are using the version of Internet Explorer that is included with your operating system, reinstall or repair your operating system.

 

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