Responder Explorer

When an operator creates a new incident using the Customer Call form, symbology is placed on the map at the outage location and an incident record is created in Responder Explorer. Responder Explorer has several components: Incidents tab, Alerts window, and several flyout windows.

The Incidents tab lists the incidents, devices, and customer calls. The table columns on the Incidents tab in Responder Explorer may be re-arranged by dragging and dropping the column titles. Click a column title to sort the table by that column's contents. Click once to display ascending/descending arrows. Each subsequent click changes the arrow and the sort. In the example below, the table is sorted in descending order by the ID field.

Dockable Windows

Responder Explorer has several dockable windows available: Alerts, Crews, Dispatchers, Scheduled Switching Orders, and Tags. By default, these flyouts are on the right side of the Incidents tab. The Alerts window is displayed in the bottom portion of the Responder Explorer window.

If the window you wish to view isn't available on the flyout menu on the right edge of the Responder Explorer user interface, select that window from the View menu. These flyout windows may be viewed by hovering the cursor over the flyout menu.

When a window is displayed, you may click the red X in the top right corner to dismiss the window from the flyout menu. The push pin in the top right corner allows you to either keep the window visible or hide it in the flyout menu. This push pin indicates that the window will remain visible. This push pin indicates that the window will be hidden. A link to it will appear along the right side of the Responder Explorer window (see below). Hover the cursor over this link to expose the window.

Utility Tools

You may right-click many objects in Responder Explorer (e.g., incidents, crews, incident devices) and display a list of utility tools. In most cases, the top item in this list is displayed in bold text. This indicates that this tool is the default tool and executed when the user double-clicks.

Default tool shown in bold

Default Symbology in Responder Explorer

Responder Explorer uses bold text and color to indicate call status. This functionality is customizable and may be different in your Responder Explorer. Below are the default settings:

Yellow row: Indicates an incident with a critical customer.
Orange row: Indicates an incident that affects more than 200 customers. Displayed in the Alerts window.
Red text: Indicates an incident that is about to expire. Displayed in the Alerts window.
Bold red text: Indicates an incident that has expired. Displayed in the Alerts window.
Green row: Indicates the incident is new.
Blue row: Indicates a hazard or that hazards accompany the incident.
Pink row: Indicates a cut rather than a device incident.
Gray text: Indicates an incident that is assigned to any user other than the current user.
Gray row: Indicates a call to which no valid customer is associated. The call was received from a person whose name doesn't appear in the customer database.
Light gray row: Indicates a customer load point that has been disconnected from the geometric network in the geodatabase.