Available in Responder Web Browser.
This section allows the dispatcher to enable/disable prediction and assign prediction modes to specific regions.
- Is Outage Prediction Enabled: You may set this value to turn prediction on or off. This impacts prediction for all regions. Click Disable to stop prediction and Enable to start it. When Prediction is enabled, you may need to create an exception in your Windows Firewall to ensure Prediction works properly.
- Probable State Candidate Polling Frequency: This value determines the frequency with which Responder analyzes all incidents with an Unconfirmed status and determines whether they should be moved to a Probable status. This value is set during configuration and may not be changed in the web browser.
- Call Prediction Polling Frequency: This value determines the frequency with which Responder looks for unprocessed calls. This value is set during configuration and may not be changed in the web browser.
The Prediction page offers two tabs: Service Regions and Assignments List.
Service Regions
This tab allows you to set the prediction mode by region. Select a region from the tree at the left. If you select a region group, all regions in that group are impacted. From the Mode field, select the mode to assign to that region. Specific mode information is determined during configuration and may not be edited on this page.
- Primary Mode: This field displays the mode for the region (including any subregions). If two or more regions within a group have different modes set, the group mode (or Primary Mode) will be Mixed Mode.
- Current Mode: This field displays the current prediction mode for the selected region. If Auto Change is enabled, the Current Mode may not match the Primary Mode.
- Is Auto Change Enabled: This section allows you to automatically set modes at specific times, kind of like setting an alarm clock. Click Enable to turn on Auto Change. If Auto Change is disabled, the modes will not automatically change, even if they're set. Click List to view and edit existing mode changes or create new ones.
- Mode: Select the mode to assign to the currently selected region. The fields below provide information about how the mode works. After choosing a mode, click Change Mode at the bottom of the form.
The following values are set during configuration and may not be edited on the web browser.
- Both Threshold Must Pass: This setting indicates whether both thresholds (Call and Immediate Child) must pass before prediction rolls the incident to a common upstream device.
- Predict on Confirmed Incidents: This setting indicates whether Prediction evaluates Confirmed incidents when evaluating incidents and predicting outages.
- Probable State Candidate Elevation Time: After this amount of time, an Unconfirmed incident is elevated to Probable status.
- Call Prediction Wait Time: After a set amount of wait time, calls become eligible to be processed by Responder.
- Call Threshold Ranges: These ranges determine the number of calls that must be received before prediction rolls the incident to a common upstream device.
- Immediate Child Threshold Range: These ranges determine the number of downstream devices that must be out before prediction rolls the incident to a common upstream device.
Assignments List
This tab displays each region and its current prediction mode. The information may not be edited on this tab.
