Version: 10.1

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Available in Responder Explorer.

After a customer call has been logged using the web browser, it may be viewed on the Calls tab which appears on the Edit Incident form. This tab lists customer calls with specific locations as well as those without. For example, if a customer calls to report a problem with equipment that is not at their location. These calls are shaded in gray (see below) and should list location information in the Remarks field.

Figure 1, Customer call without location

1. Right-click an incident and select Edit.
2. Select the Calls tab.
3. Locate the call you wish to modify.
4. Right-click a call and select Edit.

5. Make changes in the Edit Call form and click OK. The Edit form allows only the Remarks field to be edited. All other fields are read-only.
6. Click OK on the Edit Incident form to save changes.

Figure 2, Edit Call

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