Using Responder
Correct Phase/Time

Version: 10.1

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Available in Responder Explorer.

You may modify the phase and/or time of operation for electric devices associated with an incident on the Incidents tab. Access the Correct Phase/Time form by right-clicking an unconfirmed or probable device.

When the Actual Status on an unconfirmed fault is edited, the affected load points are corrected. A correction is not reflected in the incident's history or in the archive. If any customer calls are associated with the corrected load points, the calls will be re-submitted and corresponding single-premise incidents created. If you wish to restore a particular phase on an unconfirmed incident, the incident must first be confirmed.

If the electric device has a status of Confirmed, you may instead select Edit. The Correct Phase/Time tool is not available on confirmed devices.

Quick Steps

Correct Phase/Time

  1. Right-click unconfirmed or probable device.
  2. Select Correct Phase/Time.
  3. Modify information.
  4. Click OK.
  1. Right-click an unconfirmed or probable device and select Correct Phase/Time.
  2. The Correct Phase/Time dialog displays information about the selected fault device.
  3. You may edit the following information about the fault device: Actual Status and Time of Operation.

The available values in the Actual field are determined by the device's Normal Status and Phase Designation. It will not allow you to set an Actual Status of ABC on a device that has an expected status of A Closed and a Phase Designation of A. However, you may set an Actual Status of AB on a device that has an expected status of ABC. In this case, the load points powered by the phase(s) returned to normal will be corrected.

When you edit the Actual field, you should also modify the Time of Operation to indicate the time the Status was changed.
  1. Click OK to save changes and dismiss the dialog.

If you modify the Actual status to match the Expected status, the fault device will be confirmed. In this case, no restoration steps are created.

Click the Set to Now tool to set the field to the current date and time.

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