TroubleMaker

Responder's TroubleMaker application allows utilities to use customer call information to simulate a call submission environment for dispatcher training or performance testing. TroubleMaker uses the call information in your database to submit calls to Responder.

It is strongly recommended to execute TroubleMaker on a NON-production database.

In addition, if Archive Services are not running when you open TroubleMaker, errors may occur. To run TroubleMaker without configuring Archive, comment out the following line in Miner.Responder.TroubleMaker.exe.config:
<wellknown type="Miner.Responder.Shared.IArchiveServices, Miner.Responder.Shared" url="msmq://FormatName:DIRECT=OS:{ComputerName}\private$\RxArchive/ArchiveServices.rem" />
Note: If you perform this configuration and run without Archive Services, the Generate TM Data From Archive tab will not be available in TroubleMaker.

Create Historical Database
Configure TroubleMaker
Assign Permissions
Run Call Simulation
Generate TM Data From Archive

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