If you have ArcFM Server installed and want to view the maps available in the Map Viewer section, you will need to set up a connection to your ArcGIS/ArcFM Map service. This configuration also enables the Map icon on the Customer Call screen.

1. Open the web.config file. Web.config is installed in: C:\Inetpub\wwwroot\Responder\Web.config.
2. In Web.config, look for the <map.Service> section. Look for the following text:

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   <Configuration> <!--configuration section that handles layers--> <!-- Valid layer types are: ArcGISDynamicMapServiceLayer ArcGISTiledMapServiceLayer ArcGISImageServiceLayer FeatureLayer --> <Layers Extent="2643073,251916,2644720,253183"> <!--Mapservices that display in the map control--> <Layer MapServiceName="Electric" Url="http://WebServerName/ArcGIS/rest/services/MapServiceName/MapServer" Visible="True" Type="ArcGISDynamicMapServiceLayer" /> </Layers>

3. Set the Layers Extent to coordinate to default extent of your map service. The numbers correspond to: MINIMUMXCOORDINATE, MINIMUMYCOORDINATE, MAXIMUMXCOORDINATE, MAXIMUMYCOORDINATE.
4. Within the Url, update the WebServerName with the name of the ArcGIS/ArcFM Server with the port number appended (e.g. WebServerName:PortNumber) and the MapServiceName with the name of the ArcGIS/ArcFM Map Service.

   As many Map Services as desired can be added in this configuration section, for example, for your landbase and electric layers. An example is the following: <Layer MapServiceName="LandBase" Url="http://WebServerName/ArcGIS/rest/services/MapServiceName/MapServer" Visible="True" Type="ArcGISDynamicMapServiceLayer" /> <Layer MapServiceName="Electric" Url="http://WebServerName/ArcGIS/rest/services/MapServiceName/MapServer" Visible="True" Type="ArcGISDynamicMapServiceLayer" /> The comments in the XML note the different types that are supported. The Layer MapServiceName (such as LandBase or Electric) appear as layer names within the map control. They can be labled with any value and are not referenced elsewhere.

5. Save and close Web.config. You can also configure the Responder Map Viewer with the following options:
   • Set Halo Color
   • Set Client-Side Visibility
   • Set Scale Range
   • Limit Locate Results
   • Using Esri's Flex Viewer
6. Restart the ArcFM Server instance designated above.
7. Ensure your ArcFM Server instance is running.

If you attempt to open the Map viewer using the Map icon on the Customer Call page and receive an error similar to the one below, ensure your ArcFM Server instance is running.