Estimated Time of Restoration Display

When a customer record is displayed on the Customer Call screen in the web browser, current outage information for that specific customer is displayed in the top right corner of the screen. Included in this information is an estimated time of restoration (ETR) if one is available. Responder allows you to determine for how long this information is displayed.

By default the ETR is displayed only until the time expires. You can configure the web browse to display the ETR for a set amount of time after its expiration or until the incident is resolved (regardless of the ETR time).

Open the Web.config file. This file is installed here: C:\Inetpub\wwwroot\Responder.
Look for the following two lines of XML:
```
<add key="etr.allowedHoursPastDueFeederEtr" value="6"/>
<add key="etr.allowedHoursPastDueRegionEtr" value="12"/>
```
The ETR can be set for a single feeder (e.g., individual outages) or an entire region (e.g., during a storm situation).
- The etr.allowedHoursPastDueFeederEtr key lets you set a numeric value indicating the number of hours after the ETR expiration the ETR set for a feeder is displayed.
- The etr.allowedHoursPastDueRegionEtr key lets you set a numeric value indicating the number of hours after the ETR expiration the ETR set for a region is displayed.
If you comment out or remove these lines of XML, the ETR will be displayed with the customer call record until the incident is resolved, regardless of whether the ETR has expired.
Modify the values as required.
Save and close Web.config.