Configuring Responder
Exclude Restored Incidents for Open Calls
Version: 10.2.1c and 10.2.1c SP3 |
| Responder Overview > Optional Functionality > Web Server > Miscellaneous > Exclude Restored Incidents for Open Calls |
You can exclude customer calls that have a Time Restore value when viewing the Open Calls page in Responder Web.
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This configuration applies only to the calls list on the Open Calls page. |
To not include restored customer calls on the Open Calls page, look for the following XML in Web.config. By default, this file is installed here: C:\Inetpub\wwwroot\Responder.
<add key="openCalls.showRestoredCalls" value="true" />
Set the "value" to false. Calls with a Time Restore value will not appear on the Open Calls page.
