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Version: 10.2.1c and 10.2.1c SP3

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The Restoration Estimate field displays on the Customer Call form the estimated time of restoration if the customer is involved in a current outage for which an incident already exists. If an estimated time of restoration has been set on the incident, this time is displayed. If no time has been set on the incident, but it has been set on the feeder, then this data is shown. If no time has been set on the incident or the feeder, but it has been set on the region, then this time is displayed. The source of the restoration estimate time is displayed in parentheses after the time (incident, in the example below).

The field always looks for restoration time in the following locations in the order listed: incident, feeder, region. If estimated restoration times exist on the incident and the region, the field will only display the restoration time on the incident. Incident Estimated Time of Restoration will be shown even after the time has expired (expiration will be indicated).

 

Using a few optional settings in the web.config file, you can determine whether this information is displayed and for how long it is displayed.

Remove Restoration Estimate Field

The ShowRestorationEstimateInfo value determines whether this field is displayed. By default, this value is set to True and the field is displayed on the Customer Call form in the Responder web application.

1. Open the Web.config file. This file is installed here: C:\Inetpub\wwwroot\Responder.
2. Look for the following XML:

   	Copy Code
   <add key="customerInput.ShowRestorationEstimateInfo" value="true" />

3. Set the value to "false" in order to remove this information from the Customer Call form on the Responder web browser. By default, this value is set to true.
4. Save and close Web.config.

 

Set Past Due Times

There are two more values that allow you to display feeder and region level restoration estimate times on customer call records after they have expired. The allowedHoursPastDueFeederEtr applies to the estimated restoration time on the feeder. By default this value is set to 6 hours. The allowedHoursPastDueRegionEtr applies to the estimated restoration time on the region. By default, this value is set to 12 hours. If either of these parameters are commented out, that ETR value will be shown until the incident is closed (though expiration will be indicated if the time has passed in all cases).

 

1. Open the Web.config file. This file is installed here: C:\Inetpub\wwwroot\Responder.
2. Look for the following XML:

   	Copy Code
   <add key="etr.allowedHoursPastDueFeederEtr" value="6"/> <add key="etr.allowedHoursPastDueRegionEtr" value="12"/>

3. Set the value fields to the number of hours past the expiration of the restoration estimate time to display the restoration data on the customer call records. By default, estimated restoration time on the feeder is displayed for six hours after it expires, and the estimated restoration time on the region is displayed for 12 hours after expiration.
4. Save and close Web.config.

 

 

 

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